Privacy policy
Last updated: September 24, 2025
Splashr operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Splashr is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
Contact details including your name, billing and shipping address, phone number, and email address.
Financial information including payment card details, account numbers, transaction details, and payment confirmations.
Account information including your username, password, security questions, and preferences.
Transaction information including items you view, add to your cart, wishlist, purchase, return, or exchange.
Communications including any information you include when contacting customer support.
Device information including browser type, IP address, and unique identifiers.
Usage information including how and when you interact with the Services.
SMS and marketing information including your phone number and your explicit consent to receive promotional or transactional text messages. You may opt out at any time by replying STOP.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you when you create an account, place an order, or communicate with us.
Automatically through the Services using cookies, pixels, and similar technologies.
From service providers we engage to provide certain functions on our behalf.
From partners or third parties where legally permitted.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, tailor, and improve the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, and handling returns or exchanges.
Marketing and advertising, including sending promotional communications by email, SMS, or postal mail, and showing you online advertisements on other websites. You can unsubscribe at any time.
Security and fraud prevention, including authenticating accounts, detecting fraud, and securing our Services.
Communicating with you to provide customer support or respond to inquiries.
Legal compliance, including responding to lawful requests and enforcing our policies.
Legal Bases for Processing (EEA and UK)
If you are located in the European Economic Area or the United Kingdom, we process your personal information under one or more of the following legal bases:
Performance of a contract, to provide the Services you request.
Consent, where you have given consent (such as SMS marketing).
Legitimate interests, such as improving our Services and preventing fraud, unless overridden by your rights.
Legal obligations, to comply with tax, regulatory, or law enforcement requirements.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties, including:
With Shopify, vendors, and service providers who perform services on our behalf.
With business and marketing partners who provide advertising services. Depending on where you reside, you may have the right to direct us not to share your information for targeted advertising.
When you direct us or consent to disclosure, such as through social media logins.
Within our corporate group or in connection with a business transaction.
To comply with legal obligations or enforce our rights.
Cookies and Tracking Technologies
We and our partners use cookies, pixels, and similar technologies to operate the Services, remember preferences, analyze performance, and deliver targeted advertising. You can manage cookies through your browser settings or any cookie banner provided on our site. Disabling cookies may affect your experience with the Services.
Third-Party Websites and Links
The Services may contain links to websites or platforms operated by third parties. If you follow these links, please review their privacy policies. We are not responsible for the privacy or security practices of those sites.
Children’s Data
The Services are not intended for children, and we do not knowingly collect information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided personal information, please contact us to request deletion. We do not knowingly sell or share the personal information of individuals under 16 years of age.
Security and Retention of Your Information
We use technical and organizational safeguards to protect your personal information. However, no system is completely secure. We retain personal information as long as necessary to provide the Services, comply with legal obligations, and enforce agreements. For example, purchase records are typically retained for seven years to comply with tax requirements.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including:
Right to access or know what data we hold.
Right to delete personal information.
Right to correct inaccurate information.
Right to data portability.
Right to opt out of sale or sharing of personal information for targeted advertising.
Right to object to or restrict processing in certain cases.
Right to withdraw consent where processing is based on consent (such as SMS marketing).
California residents also have the right to opt out of the “sale” or “sharing” of their personal information. You may exercise this right by using our Do Not Sell or Share My Personal Information page.
We recognize Global Privacy Control signals as valid opt-out requests for the browser or device that sends them.
You may unsubscribe from promotional emails using the link in the message and from SMS by replying STOP.
Complaints
If you have a complaint about our processing of your personal information, you may contact us using the details below. If you are located in the EEA or UK, you may also contact your local data protection authority or use the European Commission’s Online Dispute Resolution platform.
International Transfers
We may transfer, store, and process your personal information outside your country of residence. Where required, we use lawful transfer mechanisms such as the EU Standard Contractual Clauses or their UK equivalent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will update the “Last updated” date and provide notice where required by law.
Contact
If you have questions about this Privacy Policy or would like to exercise your privacy rights, you may contact us at:
📧 getsplashr@gmail.com
📍 PO Box 7033, Highton, VIC, 3216, Australia
For the purpose of applicable data protection laws, Splashr is the data controller of your personal information.